1.  We stabilized the work of the regional representatives by defining their responsibilities and assigning them to the 4 regions that we created when we took office.    They are expected to be proficient in grievances, contract negotiations and internal organizing.   We are designing a plan to hire more regional representatives.  We hired an assistant internal organizing director to assist the internal organizing director in visiting crisis chapters

2.  I and others on our executive staff regularly visit each chapter across the state.

3.  The wave of de-certifications from chapters who were abandoned or marginalized by the previous administration has ceased.  Some chapters have returned after considering life without a contract absent our political acumen and legal resources.  We are campaigning forcefully against any independent party who attempts to raid us.

4.  We have been successful in numerous grievances and contracts across the state as our aggressive policies have taken hold.  Since our administration began, we have won 23 grievances and lost 6.   One of the losses was a grievance that proceeded to arbitration after approval by the Appeals Committee against the advice of our legal director.

5.  The unreasonable number of contracts debacle is being addressed.  We are creating a regional contract template.

6.  We created an electronic newsletter, “The Spark" that is sent to over 8,000 of our almost 10,000 members as well to the almost 200 non-members contact list comprised of union representatives, politicians, community/religious activists and journalists.  We are working to distribute a paper version as well including back issues as a component of our education project.  We list our defeats as well as our victories for members to review.

7.  We created an informative and educational web site that lists all chapters and their contracts as they are settled.  We are working to update each chapter’s information.

8.  We established alliances with every public sector union in the Boston area as well as other private sector unions.  They have assisted us on occasion and we return the favor when it is beneficial to our mutual members and other working folks.  We recently participated in coalition bargaining with all of the City of Boston public sector unions for healthcare negotiations with the City of Boston.

9.  We are a welcome and active member of the Massachusetts SEIU State Council.  Our previous participation was virtually non-existent.

10.  We repaired some of the toxic relationships the local had with numerous municipal managers and mayors across the state.  This has resulted in job saving for some members.

11.  We created our patented political forum paradigm that empowers our members to endorse or recommend progressive candidates who support issues affecting members and all working people.

12.  We upgraded the financial system ensuring that no vendor checks or member stipends are late in payment.

13.  We created regular financial reports that are sent to chapter leaders.

14.  We paid many of the debts incurred by the previous administration.

15.  We implemented a policy to return phone calls or emails within 24 hours of receiving them.

16.  We relocated to a new building which saves our members financial resources and creates a new union culture that continues to be member driven.

17.  We opened a first branch office in 888 West in conjunction with SEIU Local 509 thus establishing a presence previously non-existent.

18.  We are opening a second branch office at the Teamsters Local 170 Health and Welfare Fund building for 888 Central members.

19.  We are planning to open our third branch office at the Cape for our 888 Southwest members.

20.  We are establishing a Policies Manual which will clarify all of our operations including grievances, steward training, media, and politics.

21.  We established various committees staffed with members: Appeals, Hiring, Trials, and Dues Equality.

22.  We increased our density in a number of municipalities.  We are working with other unions to trade chapters if they are amenable.  This increases power at the bargaining table for all.

23.  We proceed with grievances to arbitrations that do not necessarily involve financial remedies.  We utilize our in-house counsel with these cases to save the local resources.  We still offer effective representation for issues that are important to them such as dignity at the worksite.

24. We  expanded the responsibilities of the executive board.